Brighter Super:
frequently asked questions
Why is LGIAsuper changing its name?
When three like-minded Australian super funds joined together, Brighter Super was created. The new name acknowledges the united scale and strengths of the funds committed to delivering the best possible retirement outcomes for its members.
Who is Brighter Super?
The Brighter Super Group manages approximately $31 billion in retirement savings for its 260,000 members. The Group has been formed by the coming together of LGIAsuper, Energy Super and Suncorp’s superannuation business (SPSL).
Brighter Super is proudly 100% member owned with headquarters in Queensland.
What have the benefits been to members since the merger?
Our merged fund has demonstrated significant fee benefits for members since July 2021. The combined strengths of the foundation funds have enabled Brighter Super to use its new size and scale to deliver the best possible retirement outcomes for members, which has included fee reductions.
Brighter Super has already reduced total fees and costs for members by up to 28% since July 2021. For example, a member with a super balance of $150,000 in the MySuper option, now benefits from an annual reduction of total fees and costs of approximately $307 1. This saving has been delivered by:
- Removing our weekly $1 administration fee (members are now only charged the fixed 0.18% annual administration fee).
- Reducing our administration fee cap from $1,575 to $900 per year.
What entities are behind Brighter Super?
LGIAsuper merged with Energy Super in July 2021 and acquired Suncorp’s superannuation business (SPSL) in April 2022.
What is changing for LGIAsuper members?
While the brand is changing, your member account details remain the same.
Will Energy Super change their name too?
Yes, the Energy Super logo will be changed to Brighter Super in September 2022.
Will SPSL change its name?
SPSL will become Brighter Super in January 2026, following the completion of the successor fund transfer. SPSL will remain its own Trustee and fund until 1 January 2026.
Is Brighter Super still for local government and energy members?
Yes, Brighter Super is still proud of and committed to our heritage in local government and the energy sector members. Brighter Super now also offers our services to all Australians.
Why Brighter Super?
Our new name and brand reflect the strengths and values of the three foundation funds and their commitment to delivering the best possible retirement outcomes for our members in Queensland.
United, the funds under the Brighter Super banner will continue to provide the same level of personalised service that each fund has been known and trusted for, in Queensland and across Australia.
How does this brand change affect costs?
Trading under a single name which acknowledges the united scale and strengths of our foundation funds reduces the cost of marketing and administration, which helps us to continue to realise the efficiencies and benefits of our merger for all members.
What will the name of the Trustee be?
The name will remain LGIAsuper Trustee. SPSL will remain its own Trustee until 1 January 2026.
Is Brighter Super a profit-for-member group?
Yes, we are a profit-for-member group, so our members always come first. Brighter Super does not have any shareholders, and we are 100% owned by our members. Any profit is put back into the Group for the benefit of all our members.
Is the Unique Superannuation Identifier (USI) changing?
No, the USI number that is used by employers and members for super contributions will remain the same for our MySuper product.
Who will I receive communications from in the future?
From 1 July 2022, communications from LGIAsuper will be replaced by Brighter Super. Our website, Member Online and mobile app will also reflect the Brighter Super brand. Communications from Energy Super will start to be replaced by Brighter Super in September 2022.
Will your phone number change?
The phone number will remain the same as before, 1800 444 396. We are open from 8.00 am to 5.30 pm (AEST).
Will your website address change?
Yes, the LGIAsuper website address will change to www.brightersuper.com.au on 1 July 2022. Our current website address will redirect to the new website address from 1 July 2022. Energy Super’s website will change in September 2022.
Will Member Online’s web address change?
Yes, LGIAsuper’s Member Online web address will change to https://memberonline.brightersuper.com.au on 1 July 2022. Member Online’s current address will redirect to the new web address from 1 July 2022. Energy Super’s Member Portal will change in September 2022.
Will your email addresses change?
The LGIAsuper company email addresses will change to @brightersuper.com.au on 1 July 2022. Our current email addresses will redirect to the new email addresses from 1 July 2022. Energy Super’s email addresses will change in September 2022.
Will your postal addresses change?
The postal address will remain the same: Level 20, 333 Ann Street, Brisbane, Qld 4001.
Will I have to register again for Member Online or the mobile app?
No. You will be able to log in with your existing details.
Will I need to download a new mobile app?
No, the current mobile app will remain the same and be updated with the new Brighter Super branding.
Will I have a new member number?
Your existing member number will stay the same.
Do I need to inform my employer of any changes?
No, your employer will have already been notified of LGIAsuper’s change to Brighter Super.
Will this affect the performance of my super?
No, our name change will not affect your super’s performance. Brighter Super will continue to focus on delivering solid long-term returns to help give you the best possible retirement outcomes.
Will this affect my insurance policies?
No, this will not impact your insurance policies.
What if I have other questions?
If you have any other questions, please contact us on 1800 444 396. We are open from 8.00 am to 5.30 pm (AEST).
1. This estimate is based on a comparison of the total administration and investment fees and costs from LGIAsuper Product Disclosure Statement dated 1 May 2021 (pre-merger) and current total administration and investment fees and costs using the MySuper investment option. Exact cost reductions will be different for every member based on their individual circumstances and investment option, and this is used for illustration purposes only.
