Brighter Super is right by its members’ side in service

15 June 2023

Over recent months, you’ve likely seen more of Brighter Super than ever before. We’ve been investing in making sure all our members know the new brand name and what we now offer as Queensland’s fourth largest non-government financial institution.

Our name is really an obvious promise for what we do – we are committed to brighter returns, service, fees, delivering retirement outcomes for our members, and staying true to our not-for-profit industry fund values. Being brighter also means getting bigger. We have doubled in size over the last three years and aim to do the same again to achieve the scale we believe is optimal for our members best financial interests.

As we become bigger, we never want to lose contact with our members. It’s a real focus for the business and something we are clear about.  We want to continue to offer our unique personal offering, with our ‘we will come to you’ service, no matter what our size.  

Over the last 12 months, our member services team of 41 people have travelled all over Queensland and met with over 13,000 members in person at their workplace. This committed and well-travelled team has been at industry offices, sites, event locations and online, providing information and insights into retirement savings and insurance for our members.  

By your side with coffee events

One of our favourite engagements is our free ‘coffee events’ and they really are an opportunity to just re-engage members with their superannuation journeys.

At just one event for a large Queensland energy employer, we had over 120 members for coffee. We gave our Super Essentials presentation and then also took 40 pre-booked members through a no additional cost 30-minute Super Health Check to provide them with general advice about superannuation.

We are getting to know what members really want over coffee and we are ready to help them understand what insurance options are available and how to choose a level of cover that might suit them, as well as discovering new ways to grow their super.

By your side with tailored webinars

Sometimes a physical visit isn’t possible, so we run a series of webinars around specific topics that a group or industry may be interested in.

This year, for example, we have presented to over 300 energy industry employees on how to best utilise potential tax benefits from their superannuation. Recently we have completed six 30-minute mini-webinars on specific topics for our members.

These are provided at no additional charge to members and can be recorded and used on an intranet for education.

By your side at industry gatherings

We are also on hand to be part of industry events and deliver more introductory information on what we do, and how members could benefit.

In partnership with Mates In Energy, we have co-presented to over 600 energy industry employees and members this year. We have also attended events with Master Electricians Australia where we have had an opportunity to speak with over 1200 members and employers about their superannuation and the benefits and services Brighter Super offer.

By your side with retirement seminars

One of the most important times to be by our members’ side is in the final run-up 5 to 10 years before retirement.

At this stage more personal advice and planning may be needed, and we host specific lunch and evening Get Set for Retirement seminars in regional centres across Queensland - Bundaberg, Maryborough, Harvey Bay, Toowoomba, Townsville, Brisbane - with attendance of over 1,200 Brighter Super members and their guests.

It is also an opportunity for members to engage representatives of Brighter Super at these events who welcome questions, insights, and suggestions from members.

Advisers by your side

In recent months Brighter Super has committed to improving our financial advice offering with better personal and comprehensive financial advisory services with the option for some advice fees to be deducted from the member’s account. 

At our events we have our financial advisers on hand to support and answer questions, and members can get have an initial introduction to find a qualified advisor for their needs.

The advisers are assigned regions, so members will see familiar faces time and time again as we generally go to regional areas more than a couple of times each year.