Phone 1800 444 396
Web brightersuper.com.au
Email info@brightersuper.com.au
Post GPO Box 264, Brisbane QLD 4001

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Enhancing our services, thanks to member feedback

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30 September 2024

Brighter Super always looks at ways to improve our services, with new features and enhancements added throughout the year.

Listening to member feedback is helping us improve many of our services, so we can deliver a better experience for all members. .

Here are some of the changes that we’ve made in recent months:

  • We have reduced Contact Centre call-waiting time by 60% over the last year (comparing July-September 2023 with July-September 2024).
  • New online forms are now available, making it easier, more convenient and faster for members:
    • A new online form is now available for Pension account applications (in Member Online), making it easier for members to open a Pension account.
    • Binding non-lapsing beneficiary nominations can now be completed online, eliminating the need for printed form submission, and there's no need for anyone to witness your nomination.
    • You can now submit an intention to claim a tax deduction on personal contributions online, which will be much quicker and easier than the previous printed form. This also reduces form completion errors and speeds up processing time.
  • We have simplified claims processing for low-value death benefit claims up to $10,000, reducing paperwork and speeding up payment times.
  • We have enhanced our process for Total and Permanent Disability (TPD) claims, with improved claims tracking and management, resulting in a better claimant experience.
  • Our Consolidate Your Super tool is now available on our main website, whereas previously, it could only be accessed in Member Online. We've added identity verification, so members don't need to be logged into their account to search for and consolidate their other super accounts (including lost super or accounts held by the Australian Taxation Office).
  • We have introduced faster payment processing for Pension account withdrawals, speeding up the process for members, including the unit pricing timeframe.
  • A new Adviser Online website for external financial advisers whose clients are Brighter Super members who have given authorisation to access their information.

These ongoing improvements underscore Brighter Super's commitment to enhancing the member experience and streamlining our processes. Members can look forward to more efficient and user-friendly services as further initiatives are rolled out throughout the year.

Take control of your super online

Logging into Member Online gives you the information you need about your super whenever you need it.

Here are some of the tasks you can do in Member Online:

  • View your account balance, contributions and investment performance.
  • Check that you are staying under your annual contribution caps.
  • Manage and update your investment options.
  • Update your personal and contact details, and your communication preferences.
  • Download your annual statements, interim reports and your latest superannuation benefit quote.
  • Read any communications that the fund has sent you.
  • View and update your nominated beneficiaries.
  • For members with Zurich insurance – view, update or change your insurance cover.
  • For Pension members – manage and update your pension payment details and request a withdrawal from your account.

Access to Member Online is secured by Multi-Factor Authentication and can be used on mobile and desktop devices.

Each time you log in you will be asked for your password. You will then be sent a unique code by SMS or email, which changes every time you log in. You enter this code to complete the login process.

How to register for online access

If you have not used Member Online before, you can register for access in just a few minutes. Follow these steps for registration:

  • Go to our website’s homepage, brightersuper.com.au
  • In the top right corner, click on Login, and on the drop-down choice, select Member and then Register.
  • Enter your member number, name and date of birth – you will find your member number on correspondence from Brighter Super.
  • If that all matches up, you will be asked to set your password.
  • You will then be sent a unique code by SMS or email to enter and access your account.

You are now ready to start using Member Online.

Why not give it a go today? Log in to Member Online.

 

Brighter Super Trustee (ABN 94 085 088 484 AFS Licence No. 230511)("Trustee") as trustee for Brighter Super (ABN 23 053 121 564) ("Fund"). Brighter Super may refer to the Trustee or the Fund as the context may be. Brighter Super products are issued by the Trustee on behalf of the Fund. This article may contain general advice which does not take into account your individual objectives, financial situation or needs. As such, you should consider whether it is appropriate in light of your own objectives, financial situation and needs prior to making any decision. You should consult a licensed financial adviser if you require advice which does take into account your personal financial circumstances. You should also obtain and consider the Product Disclosure Statement (PDS) before making any decision to acquire any products. A Target Market Determination (TMD) is a document that outlines the target market a product has been designed for. Find the PDSs and TMDs at brightersuper.com.au/pds.

This article contains information that is up to date at the time of publishing. Some of the information may change following its release. Any questions can be referred to Brighter Super by calling us on 1800 444 396 or by emailing us at info@brightersuper.com.au.